If you need to return, exchange or request a refund for your item, please refer first to our refunds policy to make sure you are eligible for a return. Then kindly contact us through the form below or directly at info@equinoxapothecary.co.uk and we will be very glad to help.

Standard first class delivery usually takes 1-2 business days to arrive. Second class delivery can take up to 5 days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details with Royal Mail. Prior to this time period Royal Mail will not look into the matter.

Bidh mi a’ feuchainn ri rudan ath-stocadh taobh a-staigh latha no dhà bhon reic iad a-mach, ach bho àm gu àm tha aon de na stuthan a-mach à stoc agus tha am feitheamh nas fhaide.

Ma tha toradh a tha thu ag iarraidh gun stoc, faodaidh tu cuideachd an draoidh ath-stoc a chleachdadh a tha a’ nochdadh air taobh deas duilleagan toraidh a chaidh a reic a-mach, agus thèid fios a chuir thugad air post-d nuair a bhios an toradh air ais ann an stoc.

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If you're used to seeing candles sold at big retailers or at craft fairs without this type of labelling, they might 'seem' safer, but unless they are unscented, it is actually just that the maker is not compliant with regulations. It may show either a lack of research/understanding or worse a blatant disregard for health and safety. So our advice is to steer clear, as you will have no idea what is in those candles!

That being said, we definitely can appreciate that some of the required wording on scented candle/wax/mist labels can be a little off-putting! So let us break it down for you. The warnings are there to keep you and the environment safe in the absolute worst-case scenario of accidental ingestion or a rare allergic reaction to the fragrances in the mixture. These warnings will exist whether you are using all natural essential oils or manufactured fragrance oils - and that's because the same potentially hazardous molecular scent compounds exist the same in nature as in the lab. In order to be compliant with CLP regulations, and ECHA poison control notices, it is required that scented candles and so forth carry a warning label with very specific wording about the fragrance's affects on aquatic life, skin/eye sensitisers and so on. Stating the most reactive compounds in the mixture, and registering a UFI number with the poison control centres help the NHS identify what might have come into contact with you, a child or a pet if a reaction does occur of if the mixture is accidentally swallowed.

So, make sure you keep the labels on your products in case they come in handy, and read through the pictogram instructions so everyone can enjoy their candles, melts and mists safely!

Airson toraidhean stèidhichte air cèir cha bhith mi a’ cleachdadh ach cèir soy neo-GMO, air fhàs gu seasmhach bho neach-dèanamh san t-Suain anns nach eil cuir-ris puinnseanta (dìreach cuir-ris luibh-eòlais a chuidicheas a’ chèir a’ leigheas gu rèidh). Chuir mi seachad ùine mhòr a’ rannsachadh dè an stuth cèir as seasmhaiche no a bu mhiosa a chuir dragh air eag-shiostaman ionadail. Leis gur e fo-thoradh de ghnìomhachas soith a th’ ann an cèir soy agus gu bheil uimhir ga dhèanamh gus taic a thoirt do roghainnean feòil vegan mòr-chòrdte, tha e coltach gur e seo an roghainn vegan as fheàrr airson a-nis. Tha na coinnlean agus na cèir agam uile air an dèanamh leis a’ chèir soy nàdarrach seo, ach a-mhàin coinnlean tapr sam bith a tha air an dèanamh le measgachadh cèir-sheillein agus paraffin gus cuir às do cus sileadh agus gus structar a’ choinnle taper a dhèanamh nas sàbhailte. Malairt mì-fhortanach ann an ainm sàbhailteachd agus goireasachd.

Bidh mi a’ measgachadh na cùbhraidh agam le bhith a’ cleachdadh ola vegan agus gun chruaidh-chàs bho neach-dèanamh speisealta san RA. Aig amannan cleachdaidh mi olan cùbhraidh agus uaireannan cleachdaidh mi olan riatanach. Bidh toraidhean ola riatanach air an comharrachadh gu soilleir. Ged a tha fios agam gur dòcha gum b’ fheàrr le cuid de thoraidhean ola riatanach a-mhàin (mise cuideachd, uaireannan!) Seo beagan rudan ri chumail nad inntinn:

1. Tha tilgeil cùbhraidh nas laige aig olan riatanach, mar sin ma tha thu a’ coimhead airson coinneal airson na feartan cùbhraidh dachaigh aige, is dòcha nach e olan riatanach an dòigh air adhart.
2. Faodaidh olan riatanach, ged a tha iad a’ nochdadh gu nàdarra, barrachd todhar ceimigeach cronail a bhith annta na olan cùbhraidh a thathas a’ dèanamh! Faic an taba Gèilleadh CLP gu h-àrd airson tuilleadh fiosrachaidh.
3. Gu tric chan eil ola riatanach gu math seasmhach, no nas miosa tha iad air an dèanamh le gnèithean ann an cunnart. Is toil leam fàileadh seudar, ach nan cleachdadh mi ola cedar riatanach anns na cùbhraidh agam, bhithinn a’ dèanamh milleadh neo-sheasmhach air coilltean seudair agus eag-shiostaman ionadail.
4. Dh’ fhaodadh olan cùbhraidh a bhith air an cruthachadh gu synthetigeach anns an obair-lann, ach cuideachd glè thric bidh iad co-ionann gu ceimigeach no gu math coltach ris na todhar ceimigeach a chaidh a dhèanamh bho phlanntaichean. Seo cuideachd mar a bhios cungaidhean ag obair - mar as motha a bhios fios agad!

We encourage everyone to recycle their candle jars, and to do so you can remove the remaining wax by pouring boiling water until it covers the wax, leave for a minute or two and then wipe with a paper towel. Dispose of the wax and paper towel into the trash / in accordance with local regulations and do not pour down the sink. If the little metal wick holder and sticker is tough to get out, you can heat it for a few seconds with a hair dryer to loosen the adhesive and scrape off with the bottom end (non-eating end) of a kitchen utensil.

If your burner is not electric then you can pour a little boiling water to cover the wax, wait a minute and then wipe clean with a paper towel. Dispose of the wax and paper towel into the trash / in accordance with local regulations and do not pour down the sink. If you have an electric burner, re-heat the wax until it melts and pour the discarded wax into the appropriate disposal area (again, not the sink). Wipe the well clean with a paper towel and discard.

If you're like me, and you hate getting wax on your hands (ironic I know for a candle maker!) then I would highly recommend a silicone cup which can be used to gather the wax as it melts. When it hardens, it will be easy to pop out and either throw away or re-use! Win-win.

Na gabh dragh, chan e molltair a th’ ann! Canar ‘reothadh’ ris an stuth geal a dh’ fhaodadh tu a bhith a’ faicinn agus bidh e a’ tachairt uaireannan nuair a dh’ atharraicheas cèir nàdarrach (mar soy) ann an teòthachd na h-àrainneachd a tha ro luath. Bidh a' chèir a' leaghadh beagan agus an uair sin ag ath-chriostalachadh ann am pàtran air thuaiream a tha a' tilgeil solas ann an dòigh eadar-dhealaichte ris a' chòrr de uachdar na cèir a' toirt coltas 'reothadh' geal. Dh’ fhaodadh e tachairt ann an stòradh no luingearachd, agus tha e caran do-chreidsinneach. Is dòcha nach bi coltas cho tarraingeach air reothadh, ach tha e na chomharra gu bheil do choinneal / leaghadh cèir air a dhèanamh le fìor chèir nàdarra (leis nach eil an t-iongantas seo a’ tachairt ann an coinnlearan stèidhichte air peatrail a chaidh a cheannach ann an stòr) agus mar sin chan eil dragh sam bith orm cuin a thachras e tuilleadh oir tha e na chomharradh air nàdar màthaireil aig an obair!

We love fur babies! So, we'll start off by saying never use the 10ml essential oils on or diffuse near your pet without first speaking to a vet. Some oils can be extremely toxic to pets, and all 10ml essential oil bottles need to be kept away from pets and children.

For candles, wax melts and mists, it's a little more lenient. Of course with mobile pets like birds and cats that could easily knock candles over - that's an obvious 'wait til they're not in the room' piece of advice, but for room mists or less mobile pets it can be less obvious whether something is safe or not to use. One thing to keep in mind is that they have smaller lungs than humans, and anything in the air like smoke, candle / wax vapour or sprays can irritate them more than us. Also, always check ingredients because some things (like the rowan berries we use in my Hearth Stone wax melts) are actually more toxic than others, so make sure even when you're not using products that you're keeping them well away from children or pets who might be attracted by the smell and be tempted to take a bite.

This being said, most animals are fine around fragrances in short bursts - but if you notice them sneezing or acting differently, stop use and consult with your vet. (If they're drooling, shaking or you suspect they've eaten something call the vet immediately) At the end of the day, our best advice is to do your own research and make your own decision about what you feel is right for your little ones.