Más gá duit a thabhairt ar ais, a mhalartú nó a iarraidh ar aisíocaíocht le haghaidh do mhír, féach ar dtús chuig ár polasaí aisíocaíochtaí chun a chinntiú go bhfuil tú incháilithe le haghaidh tuairisceán. Ansin déan teagmháil liom go cineálta tríd an bhfoirm thíos nó go díreach ag chloe@equinoxapothecary.co.uk agus beidh mé an-sásta cabhrú leat.

Standard first class delivery usually takes 1-2 business days to arrive. Second class delivery can take up to 5 days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details with Royal Mail. Prior to this time period Royal Mail will not look into the matter.

Déanaim iarracht earraí a athstocáil laistigh de lá nó dhó óna ndíolachán, ach uaireanta bíonn ceann de na hábhair as stoc agus bíonn an fanacht níos faide.

Má tá táirge atá uait as stoc, is féidir leat úsáid a bhaint freisin as an draoi athstocáil atá le feiceáil ar thaobh na láimhe deise de na leathanaigh táirge díolta amach, agus cuirfear in iúl duit trí ríomhphost nuair a bheidh an táirge ar ais i stoc.

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If you're used to seeing candles sold at big retailers or at craft fairs without this type of labelling, they might 'seem' safer, but unless they are unscented, it is actually just that the maker is not compliant with regulations. It may show either a lack of research/understanding or worse a blatant disregard for health and safety. So our advice is to steer clear, as you will have no idea what is in those candles!

That being said, we definitely can appreciate that some of the required wording on scented candle/wax/mist labels can be a little off-putting! So let us break it down for you. The warnings are there to keep you and the environment safe in the absolute worst-case scenario of accidental ingestion or a rare allergic reaction to the fragrances in the mixture. These warnings will exist whether you are using all natural essential oils or manufactured fragrance oils - and that's because the same potentially hazardous molecular scent compounds exist the same in nature as in the lab. In order to be compliant with CLP regulations, and ECHA poison control notices, it is required that scented candles and so forth carry a warning label with very specific wording about the fragrance's affects on aquatic life, skin/eye sensitisers and so on. Stating the most reactive compounds in the mixture, and registering a UFI number with the poison control centres help the NHS identify what might have come into contact with you, a child or a pet if a reaction does occur of if the mixture is accidentally swallowed.

So, make sure you keep the labels on your products in case they come in handy, and read through the pictogram instructions so everyone can enjoy their candles, melts and mists safely!

The essential oil bottles (10ml) we sell are certified organic oils, ethically harvested and sustainably grown. They are aromatherapy grade products suitable for rituals, wellness, and to delightfully scent the home.

For our wax-based products, we use only non-GMO, sustainably grown soy wax from a manufacturer in Sweden that contains no toxic additives (only botanical additives that help the wax cure smoothly).

We offer both essential oil candles (with a gold lid) and lab-created blends (with a black lid). The lab-created fragrances are vegan and cruelty-free oils from a specialist UK manufacturer to ensure the highest possible air quality when burning.

Essential oil products will be clearly marked on their description pages, and will have a gold lid to differentiate.

So what's the difference? We personally enjoy a bit of both, but here are a few things to keep in mind about the two:

1. For any aromatherapeutic benefits it is necessary to only use real essential oil products, with no synthetics. Just looking for a nice smelling candle? Either will suit.
2. Essential oils sometimes have a weaker scent throw, so if you're looking for a candle for only its home fragrance properties, essential oils might not be the way to go.
3. Essential oils, although naturally occurring, can actually have the same amount of 'hazardous' chemical compounds in them as fragrance oils that are manufactured. We do agree natural is still better, but neither are 100% 'clean burning.' See the above CLP Compliance tab for more information.
4. Many essential oils are less sustainable, and some of your favourite scents may be made from endangered species. For example, we love the scent of cedar, but if we used cedar essential oil in our fragrances, we would be doing irreparable damage to cedar forests and local ecosystems. We always check that our oils are sustainably sourced and ethically harvested, and never sell endangered species. So, this also limits the amount of 100% natural scents we can use for candle-making, and that is why we offer both lab-created and natural fragrances.

We encourage everyone to recycle their candle jars, and to do so you can remove the remaining wax by pouring boiling water until it covers the wax, leave for a minute or two and then wipe with a paper towel. Dispose of the wax and paper towel into the trash / in accordance with local regulations and do not pour down the sink. If the little metal wick holder and sticker is tough to get out, you can heat it for a few seconds with a hair dryer to loosen the adhesive and scrape off with the bottom end (non-eating end) of a kitchen utensil.

If your burner is not electric then you can pour a little boiling water to cover the wax, wait a minute and then wipe clean with a paper towel. Dispose of the wax and paper towel into the trash / in accordance with local regulations and do not pour down the sink. If you have an electric burner, re-heat the wax until it melts and pour the discarded wax into the appropriate disposal area (again, not the sink). Wipe the well clean with a paper towel and discard.

If you're like me, and you hate getting wax on your hands (ironic I know for a candle maker!) then I would highly recommend a silicone cup which can be used to gather the wax as it melts. When it hardens, it will be easy to pop out and either throw away or re-use! Win-win.

Don't worry, it's not mould! The white stuff you might be seeing is called 'frosting' and happens sometimes when a natural wax (like soy) has a change in ambient temperature that is too rapid. The wax melts slightly and then re-crystalises in a random pattern that throws light differently to the rest of the wax surface giving the appearance of white 'frost.' It might happen in storage or shipping, and is rather unpredictable. Frosting might have a less attractive appearance, but it is a sign that your candle/wax melt is made from real natural wax (as this phenomenon doesn't occur in store-bought petroleum-based candles) and so I don't mind so much when it happens anymore because it's a sign of mother nature at work!

We love fur babies! So, we'll start off by saying never use the 10ml essential oils on or diffuse near your pet without first speaking to a vet. Some oils can be extremely toxic to pets, and all 10ml essential oil bottles need to be kept away from pets and children.

For candles, wax melts and mists, it's a little more lenient. Of course with mobile pets like birds and cats that could easily knock candles over - that's an obvious 'wait til they're not in the room' piece of advice, but for room mists or less mobile pets it can be less obvious whether something is safe or not to use. One thing to keep in mind is that they have smaller lungs than humans, and anything in the air like smoke, candle / wax vapour or sprays can irritate them more than us. Also, always check ingredients because some things (like the rowan berries we use in my Hearth Stone wax melts) are actually more toxic than others, so make sure even when you're not using products that you're keeping them well away from children or pets who might be attracted by the smell and be tempted to take a bite.

This being said, most animals are fine around fragrances in short bursts - but if you notice them sneezing or acting differently, stop use and consult with your vet. (If they're drooling, shaking or you suspect they've eaten something call the vet immediately) At the end of the day, our best advice is to do your own research and make your own decision about what you feel is right for your little ones.